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GETTING STARTEDHow
can I use the Button?
The button instantly
creates a two-way telephone conversation between you and the person that
clicks your button. These
buttons can be placed on website pages, email messages, ad-banners, and
even electronic documents. The
link can even be used with text instead of a graphical button. When a caller clicks on
your button or link, they immediately see a "Calling" page.
The caller enters their phone number and our system connects both of you
for a live call. You can also add your button link to your email
signature and use it as a personal 800 number.
You are in complete control of the number that will be called. What
are the system requirements?
There is no special
software to buy or install, and no extra phone lines are required.
This service works on any computer system that has an Internet
connection and a browser. How
do I get started?
Use the Sign Me Up! page
to create your account online. Within
seconds of submitting your request you will have a fully operational
service. We will send you
confirmation emails with easy instructions on how access and use your
account immediately. An
email is also sent automatically to your website administrator with a
copy of your button code and simple “copy-and-paste” installation
instructions. SERVICE INFORMATIONHow
does the button work?
When someone clicks your
button or link, information is sent to our servers.
This information contains your anonymous user ID code, and the
phone number of the person wishing to talk to you.
Our server processes this information and makes connecting
telephone calls using standard telephone switches. Does
this service use Voice Over IP (VOIP Internet telephone)?
No.
There is no special software or hardware required.
The Button service connects all calls using regular telephone
lines; therefore the quality is the same as a regular phone call. Do
I have to change my phone service carrier?
No.
This service work s with ALL carriers, including mobile/cellular
phone services. Can
I use the service with only one phone line?
Yes. The person making
the call to you can call you immediately or elect to delay the call long
enough to disconnect from a shared Internet/voice line. Can
the service be used for International calls?
Yes.
You can enable or disable International calling from your online
interface. The service is
available to most countries in the world, which are displayed Can I use the button in other types of communications?Yes.
The Button and link can be used in many types of communications,
such as email messages, electronic signature files, advertising banners,
and other interactive applications that include Internet access.
For more information on how to insert the button into different types of
communications, please review the “My Button” section of your
website interface. What
are the Data Mining features?
Your service
automatically provides the caller’s phone number and optional name
information on your website portal.
For an additional fee you can also enable a data-mining feature
that will reference multiple telephone directories and display the
registered name and mailing address belonging to the telephone number
used in a call. Please
review the Service Rates for pricing information.
There is no fee for incomplete information.
This feature may be enabled or disabled from the “Settings”
page of your website interface. What
happens when nobody answers my phone?
If no one answers your
phone, the Button service will connect the caller to whatever type of
messaging system your phone normally uses.
The caller will be able to leave you a message, and their
call’s date/time and telephone number information will be displayed on
the website interface’s Call History page. TECHNICALHow do I put this service on my Website?If you entered your web
administrator’s email address on your Sing Me Up! form when creating
the account, they will automatically receive a copy of your button code,
along with simple installation instructions.
The code arrives as a few lines of HTML (generic website code
that can be used on any website). If
you wish to install the code yourself, follow the copy-and-paste
instructions included with your Welcome email. Do
I need to notify my web administrator/webmaster?
No.
If you entered your web administrator’s email address on your
Sing Me Up! form when creating the account, they will automatically
receive a copy of your button code, along with simple installation
instructions. All they need
to do is copy and paste a few lines of standard code onto your website.
You are also sent a copy of your button code, along with your
Welcome letter. How do I change my Security Code?You can change your
Security Code any time from your website interface. Login and
select the “Settings” button. How do I replace my Security Code if I’ve lost it?If you’ve lost your
security code, you can contact the company’s customer support
department for a replacement code.
The customer service representative will need to verify your
identity, and can then email the new Security Code to the email account
listed in your customer contact files. Can
I change my ring-to telephone number?
Yes. You can change your
phone number any time, and all buttons on that account will be instantly
updated to the new number. Just
login to your online interface and go to the "Settings" page. Can I use more than one button on my website?Yes. You can
insert the same Button on multiple pages in your website with no
additional fees. All buttons will ring the same telephone number.
If you would like to configure multiple buttons to connect to
discrete telephone numbers, you will need to order a separate button
service for each telephone number. How do I access records of my service’s calls?Call records are
displayed on your website interface. To view your records, go to
your Button service website and Login to your account. Click
on the button that says "Call History". Why
won’t the button work in the draft mode of an email message?
The email button
contains HTML code that cannot be accessed while your email message is
in the draft mode. Once the
button is sent, the code will be accessible.
You can test this function by emailing the button to yourself,
and clicking the button link on the message after you receive it. Why can’t I paste the button graphic into the body of an email message?You may be using a
non-HTML based email service, such as AOL, CompuServe, or Netscape Mail.
These interfaces do not allow you to paste the graphic image into
the body of the message. If
you configure your service to work with an HTML email interface on your
computer, such as MS Outlook, you will be able to paste the button
graphic into the body of the email.
If you wish to continue using non-HTML web-based email systems,
you can still use the service, but with the alternate text-only link
instead of the button graphic. The
text-only link is available in your website interface in the “My
Button” section. Why can’t I paste the text link into the body of an email message?If you are using an
HTML-based email client, such as Microsoft Outlook, or Outlook Express,
you may need to enable the application’s HTML function.
There are many versions of Outlook and Outlook Express, but here
is a typical scenario of how to enable HTML:
Open your email application.
Click on the following path…
Tools > Options > Mail Format.
If your Mail Format is “Plain Text”, change the selection to
“HTML”. Why can't I see the Login Page again after I’ve visited my Web Portal?You may still be logged
into your web portal. To
exit this area of the website, you must first click on “Logout”,
located on the link bar on your website interface. Why can't I access all the functions in my Web Portal?You may have cookies disabled in your
Internet browser. A cookie
is a file created by an Internet site to store information on your
computer, such as your preferences, or account information when visiting
that site. Please refer to your
browser’s Help file for information about setting permissions for
cookies.
SECURITYIs
my phone number secure?
Button calls are made by
our system out-dialing and connecting both parties, so the calling party
never knows your number. No
caller ID is passed and we never reveal any numbers to third parties. Are
my calls private?
Yes.
The Button service uses standard phone calls to link both
parties, just as if you dialed the number yourself. How
can I contact the company for support?
Click on the support
links on your service’s website to contact a customer support
specialist. BILLINGHow
much does the service cost?
You can view our Service
Rates information listed on the Sign Me Up! form.
This describes all fees for the service.
If you have opted to receive International calls, there is a full
schedule of International Rates linked to the Service Rates
page. How
am I billed for this service?
You can view your call
history and account balance online.
Services are billed to your credit card, where you will see the
charges listed on your monthly statement.
No separate statement will be mailed and nothing is charged to
your regular telephone bill. What
is the price for calls if I use my 800-number?
There is no difference
in your Button service fees. You
will be charged the normal Service Rates for your calls in
addition to the 800-number fees you normally pay.
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